Privacy Policy

Last updated: 25 Aug 2025

[Your Company] (“we”, “us”) operates the Instagram DM assistant (“Service”). This Policy explains how we handle your data when you message our Instagram account.

What we collect

• Instagram user ID/username and profile info made available by Meta
• Message content you send, attachments (if any), and timestamps
• Technical logs (IP, device/HTTP info) for security and troubleshooting

How we use your data

• To reply to your queries, bookings, and support
• To improve our services and prevent abuse
• With your consent, to share updates or offers; you can opt out anytime

Legal basis

Legitimate interests in running customer support and/or your consent where required.

Sharing & processors

We use trusted service providers to run the bot and store data, such as our hosting provider (Hostinger), workflow automation (n8n), and spreadsheets/CRMs (e.g., Google Sheets). Partners only process data on our instructions and under confidentiality agreements.

Retention

We retain conversation data for as long as needed for support or as required by law, then delete/anonymize it.

Your rights

You can request access, correction, or deletion of your data.

Data deletion instructions

To delete your Instagram DM data, email us at [email] with the subject “Delete my Instagram data” and include your Instagram username. We will confirm deletion within 7–30 days.

Security

We use HTTPS, access controls, and reasonable technical safeguards. No method is 100% secure.

Children

Our services are intended for users 13+ (or local equivalent). If you believe a child has messaged us, contact us for removal.

Contact

• Website: thenailcompany

Changes

We may update this Policy and will post the new date above.